Hay Lam has an honours degree in Engineering and a MBA. He is also a Practitioner of neuro linguistic programming (NLP). Hay Lam had developed his Leadership skills through building high performing teams in Philips and H.J.Heinz. The next 8 years was when Hay Lam built his expertise in senior executive roles of major Retail organizations, namely Sainsbury’s in the UK, which led to him being asked to come to Australia and lead one of the most ambitious retail change programmes in the Southern Hemisphere for Coles Myer. What both organizations recognized and had consistently fed-back to Hay Lam was his demonstration of the human touch when working with suppliers through to the store teams to serve the customers and hit results.
Hay Lam’s passions are in the field of FMCG, Retail and the most important ingredient People, which has led him to be the coach of choice for several leading Australian-wide customer-facing organisations. The industry sectors that Hay Lam has worked with, and attained exceptional results, are manufacturing, retail, supply chain, hospitality, not-for-profit, fund management, recruitment and engineering.
Hay Lam’s zeal is for zigging to where the footy is going, when everyone else is zagging to where the footy is, and that means that working together with Hay Lam will discover extraordinary outcomes.
Hay Lam is married with 3 young daughters, the ultimate test bed for his emotional self-leadership.
To speak with Hay Lam about where you are at, where you want to be and how you are going to get there, call him for a non-obligation chat on 04040 92516 or 1800 094 927 or click to email. This chat is for you to get to know each other and to see if there are opportunities in working together.
.....I found your presentation was well researched and professionally presented. There are many different angles on how to approach marketing and I found your slant, on the individual’s personal thoughts and behaviour, to be very valid in today’s competitive markets.
Your presentation created a great deal of thought by the attendees, as evidenced by the number of questions after your talk, which were also handled very professionally.
- Merv Ericson,
Bendigo Bank
At the time of meeting with Hay Lam, APCOT was on the threshold of, and is now deeply ensconced in,
strategic planning for the coming years with an aim to further expand on its growth which has doubled in
revenue over the last two years since its inception.
Hay Lam, built an immediate rapport with myself in our initial coaching
Hay Lam, demonstrated a high degree of professionalism and integrity for the coaching relationship from the
very beginning of our sessions. He allowed me to choose the direction of my own learning goals while being
incredibly sensitive to picking up on underlying challenges that sat beneath the conversation.
He was adept at striking the right balance of when to take the role of the active listener and when to provide
guidance from his own perspective. At all times during this poise of give and take, Hay Lam maintained his
professionalism and obvious passion for assisting others in reaching their goals.
I was greatly impressed with Hay Lam’s ability to ‘read’ and work with his coachee whilst providing challenges
for me to further question my own thought processes. In terms of personal development, I have achieved a
strong breakthrough that will aid the further growth and expansion of my business. In business growth alone,
the renewed confidence in my own abilities attained from Hay Lam’s sessions has equated to at least a 50%
increase of annual revenue within a 4 to 6 week time period.
I have no hesitation in recommending Hay Lam as an exceptional coach and will continue with him as my
personal business coach for the future.
-
Gabrielle Hartin,
Managing Director,
APCOT Solutions |
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